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For Puerto de Luna Pet Friendly & Family Suites it is a high priority to ensure the confidentiality of your personal information. We keep your information securely in our records. This includes your personal data necessary to make a quote, take a reservation and all the information you provide on your Registration Card at the time of your arrival at the hotel.

Likewise, the security and confidentiality of the credit card information is guaranteed if it has been left as a guarantee for any reservation, as a guarantee for expenses at the time of registration or to make reservation and accommodation charges.

The information you provide us is not shared with unauthorized third parties. To continue; the details.


ADMINISTRADORA DAUVIL SA DE CV, known as Hotel Puerto de Luna, with address at Blvd. Francisco Medina Ascencio # 2500, Zona Hotelera Norte, C.P. 48333 in the city of Puerto Vallarta, Jalisco, is responsible for collecting your personal data, as well as the use that is given to them, their protection and protection, as established by the Federal Law on Protection of Personal Data in Possession of individuals.

The personal data collected is used to provide you with the lodging service provided by our establishment, inform you of changes in them, confirm financial data, in general, to comply with the obligations we have acquired with you. For the aforementioned purposes, we need to obtain the following personal information: Name (s), last name (s), address, home, cell and / or work telephone number, signature, email, Federal Taxpayer Registry (RFC), as well as as your number or your reservations.

In case of guarantee deposits for reservations or payment of accommodation: Credit card number, cardholder name, expiration date and security code. For your protection these are not stored in any electronic system.

Additionally, we use your personal information to perform quality assessments of the service we provide, as well as offer new services or promotions and inform you of changes in them.

If you do not consent to your personal data being used for the offer of new services or promotions, or evaluations of the staff and services provided, please let us know by sending an email to

The refusal to use your personal data for these purposes may not be grounds for denying the services and products you request or contract with this company. Therefore, if you do not express your refusal, it will be understood that you authorize the use of your personal information for such purposes.


Likewise, it is reported that we do not request under any circumstances personal information that according to the law is considered sensitive, or whose improper use may give rise to discrimination or carry a serious risk to it, unless it is the intention of the contractor to express it for effects of receiving a better service, such as some disability or physical and / or mental limitation, among others. In particular, those data that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preference are considered sensitive.

In the collection and processing of such information, Puerto de Luna is committed and obliged to observe and comply with the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility. That is, all the data that we request is obtained in a lawful manner in accordance with the Data Protection Law in Possession of Individuals, with your consent, only and exclusively collecting the pertinent, correct, updated and necessary data for the purpose unique to provide the service you require from us.

Puerto de Luna will keep and safeguard the personal information of the user as long as it is necessary to comply with the objectives and with the Law of Protection of Data in Possession of Individuals.

Likewise, we inform you that your personal data will not be transferred, nor treated, nor shared by institutions or people outside of this establishment.


This privacy notice may undergo changes or modifications at any time to comply with legislative obligations, which is why we are committed to keeping you informed of this situation through our web pages.

You have the right to access, rectify and cancel your personal data, as well as to oppose the processing thereof, or revoke the consent for that purpose has granted us for which you can contact directly with the person in charge of the Hotel, designated by the Legal Representative of the establishment you can locate in the same Hotel, by phone (322) 225 0480, or through a free written document accompanied by a copy of your official identification delivered at the Hotel reception.

For more information regarding the Hotel's Privacy Notice you can send an email to

Notice: Dear guests, we would like to inform you that our pool will be closed for maintenance from September 22 to October 31. We apologize for the inconvenience and thank you for your understanding, we hope you enjoy our other amenities during your stay!   

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